They Didn’t Have The Part
November 28th, 2007
So, one of our cars (the one that needed a minor cosmetic repair and a new mud guard) was in the shop today. We took it this morning, and they said it would be done today because it was such a minor job.
At around 4:15pm I was concerned because the auto body place never called to give us a status on the vehicle. I tried calling once and got the receptionist, who transferred me to the guy responsible for our vehicle.
No answer. It rang until I was transferred back to the receptionist, who said she noticed that the guy was talking to a customer at that very moment. I said I would call back in a bit.
I call again and get answering machine message telling me their hours of operation. They weren’t supposed to be closed yet. It was around 4:30pm. I find “the guy”s business card and call his direct number.
No answer.
I tell my wife and she drives there to the auto body shop since she works close by.
She gets there and they tell her the part hasn’t arrived yet!
Okay, at this point my wife told me she let ‘em have it….
I mean, we set the appointment a week ago. So we assumed the part would be there, right?
So, now we have to leave the car at the shop overnight. And we had a car out-of-commission because it was sitting at the auto body shop when it wasn’t being fixed yet because the darn part wasn’t there yet!
And remember, they said this was a minor job that would only take a day.
Also, they called and left a message with us yesterday saying that if we could, to bring the car in to get the job done. Well, if they didn’t have the part yet, then we would’ve brought it in a day earlier and it wouldn’t be done because the part didn’t arrive.
Okay, I try to be compassionate with people and forgive them for their stupidity. But, this seems plenty ridiculous of me.
I’ve been to other auto body places before and have been used to a certain level of professionalism. But to not have the part after you made an appointment a week ago is pretty inexcusable, in my humble opinion.
So, we have to wait one more day, before they put a new mudguard on our car and do some other minor fix of our car. Some cosmetic fix…..
Whatever…
I just have to keep telling myself it could’ve been worse…. it could’ve been worse….
The Other Car
Oh, by the way…
We got the other car back today. A new catalytic converter was put in, after it had gone through a $60 diagnostic test to find out for sure it was the catalytic converter.
The grand total was about half of what the other mechanic said it would be…. $1900 versus $1007. Well, I had them fix that other car and now it’s at home. At least one of the cars is fixed.
Now, I have to take it to the original smog test to have it re-tested again and once it’s passed, then the re-registration process for that car will be complete….
*sigh*
What a hassle, eh?
I hope it passes…….




November 29th, 2007 at 2:50 pm
You were right; cars suck. But, if we used horses, they’d need shoes, get sick, or even die! ;-)
November 29th, 2007 at 3:59 pm
hehe… true. that would be another set of problems… with horses, that is. ;o)