Hosted PBX: A VoIP Phone Solution for Small Businesses

      Share    November 25, 2009 |

 



pbx_phoneHosted PBX delivered via the internet is a relatively new technology that utilizes VoIP (Voice over Internet Protocol).

VoIP Technology

There are now a variety of various VoIP solutions that provide small business solutions. They basically have the capability of providing custom telephone services via the world wide web (WAN) as well as within private networks (Intranet and LAN).

Voice over Internet Protocol (VoIP) is a term representing an array of telephone technologies, delivering voice communications over IP networks such as the Internet or other packet-switched networks. Other names for the same technology include IP Phones, Internet PHones, voice over broadband (VoBB), and broadband phone.

Hosted PBX in a Nutshell

Hosted PBX is a recent VoIP technology that does the following:

  • 1. Provides a sophisticated, custom telephone system.
  • 2. Eliminates the need to invest in expensive telephone equipment, installed in a localized area.
  • 3. The entire telephone system is handled and controlled by a VoIP service provider.
  • 4. This technology allows employees to be anywhere, while still being connected to the office’s telephone system.
  • 5. All standard telephone features can be provided, such as transfering calls, providing music while the caller is on hold, providing automated answering services that direct calls to various extensions.

An Example of a Hosted PBX System

hosteddiagram

Hosted PBX Made Simple

VoIP Service Providers typically provide two parts to any Hosted PBX business solution.

  • 1. The actual PBX phones.
  • 2. The technology delivered via internet and/or localized software.

The telephone systems are fully scalable and customizable.

Gone are the days of closets filled with wires, switchers, and the like. For everything needed is provided by the phones, the network and the internet.

No More Installation Headaches

These types of phones can be set up in minutes, and aiding small businesses wanting a more customized, scalable VoIP phone system with minimal start-up costs and overall reduced phone bills.

Unlike expensive traditional systems, hosted PBX business VoIP phone solutions tie together high quality voice services and features at an affordable price.

Vocalocity is a company specializing in affordable, feature-rich, no-maintenance business VoIP phone solutions.

This has been a sponsored post.

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  4. Frank Metzer says:

    PBX system for business really elevates the way telecommunication is managed and controlled. That's what my internet PBX has benefited me for almost a year now. Nice blog!

  5. Frank Metzer says:

    PBX system for business really elevates the way telecommunication is managed and controlled. That's what my internet PBX has benefited me for almost a year now. Nice blog!

  6. adamsmith001 says:

    Hi,

    I represent PBX Plus (http://www.pbxplus.com) which is based on the award winning (Best of Show for SMB at IT Expo, LA 2009) platform – InVox (http://www.invox.com).

    I would like to see you signup and review PBX Plus. I would be happy to add a FREE US or UK number with unlimited minutes to your account.

    Your call will be forwarded to your mobile, landline or Skype account.

    It works with my Skype, offers free speech recognition, voicemail and voicemail transcription, eFAX (Fax In), Fax Out, Outbound FAX, Fax on Demand, unlimited extensions and sub-extensions etc. For the first time in the industry, PBX+ offers coverage in 40 countries..

    The drag and drop designer (visio-like) can be used to configure PBX in just 15 mins. Wizard configures the PBX based on the answers to each question about your business.

    Is your call tracking efficient? Are you loosing track of incoming leads?

    PBX+ can track incoming callers and insert them as leads automatically in your CRM. If the entity is already present in your CRM, PBX+ will automatically update the note corresponding to the entity with the date and duration of the call.

    If you have opted voicemail and call recording for your number, the call records are conveniently placed in your CRM. The voicemail left by the caller is also automatically transcribed and tagged to the entity.

    PBX+ can also track your outbound activity into your CRM with the browser integration.

    In fact, show attendees at IT Expo walked out “This is the best I have seen till day for telephony era!”

    I look forward to hearing from you.

    Thanks.

    Adam Smith
    PBX+

  7. I agree with you, it really helps us save money which is critical for small businesses.

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